Our facilities

Learn about all the facilities and services available for patients and visitors at the hospital.

Aboriginal and Torres Strait Islander services

• An Aboriginal Health Liaison Officer (AHLO) is available at the hospital.
• They can help you and your family if you are an Aboriginal or Torres Strait Islander patient.
• They provide emotional, social and cultural support.
• They also help you with discharge planning, accessing other services and follow-up care.

How to contact the AHLO

• The AHLO is available Monday to Friday.
• Speak to your nurse.
• Phone: 03 6166 8264

Other services the AHLO provide

• They help improve healthcare services and relationships within the Aboriginal community.
• They work with Aboriginal organisations, other service providers and government departments.
• They educate hospital staff about Aboriginal and Torres Strait Islander culture.

Read more about AHLOs

Multicultural health services

• A Multicultural Health Liaison Officer (MHLO) is available at the hospital.
• They can help you and your family if you are a refugee, international student or migrant.
• They provide emotional and practical support.
• This includes helping you access culturally safe healthcare services and information.
• The MHLO service is confidential. This means your information is kept private.
• Our MHLO also trains our staff on ‘culturally safe’ practices for a wide variety of cultures.

Help if you don't speak English

• We have a person available to help you understand health information if you don’t speak English.
• This person is called an ‘interpreter’.
• This service is free.

How to contact the MHLO

• The MHLO is available Monday to Friday.
• Speak to your nurse.
• Phone: 03 6166 8126
• Email: [email protected]

Chaplaincy services

• Our chaplaincy service provides compassionate emotional and spiritual support.
• This support is available to you and your family and visitors.
• We are available 24 hours a day.
• Chaplains are assigned to wards/units and visit patients where appropriate
• We can arrange a specific religious faith or denomination representative/clergy to visit you.
• Please phone the chaplaincy service on 03 6166 8487 to arrange this.
• If you are phone outside office hours and need urgent spiritual assistance please phone the chaplaincy service switchboard on 03 6166 8308.

Hospital chapel and services

• The chapel is located on the first floor of C Block.
• It is open 24 hours a day for your quiet prayers and reflections.
• Notifications of services are made over the public address system.

Dining room

• Visitors may purchase meals in the hospital dining room between 7:00 am and 7:00 pm.
• The dining room is located on the ground floor in D Block.

Meals and dietary requirements

• As a patient, you will be provided with a choice of meals and menu plans.
• Menu plans are delivered with breakfast and collected between 9:30 am and 12:00-midday.
• You may be prescribed a special diet as part of your treatment.
• If you are on a special diet at home or have a food allergy, please tell the nursing staff.
• A hot beverage is served at mealtimes.

Kiosk services

• The Central Auxiliary Kiosk and Coffee Shop is open every day.
• It is located in the forecourt, outside Liverpool Street entrance.
• It serves hot food, sandwiches, fruit, cakes, hot and cold drinks.
• You can also buy gifts, flowers and balloons.
• The kiosk also operates a trolley service to wards (Monday to Friday)
• The trolley service sells newspapers, magazines, fruit, drinks and personal items.
• All profits go towards buying special equipment for the RHH.

Hours of opening

• Monday – Friday: 8.30 am to 6.30 pm.
• Saturday, Sunday and Public Holidays: 11.00 am to 6.30 pm.

K Block Cafés

• Pounds and Ounces, and Green Panda are privately operated businesses.
• Located on the Ground Floor K Block next to Campbell Street entry.
• Go to their website to view the selection of drinks and food they have available.

Opening hours

• Pounds and Ounces | Monday to Friday – 6:00 am to 5:00 pm daily | Saturday and Sunday – 8:00 am to 2:00 pm
• Green Panda | Monday to Friday | 6:00 am to 5:00 pm daily 

Laundry

• The hospital is unable to do any laundry for your personal clothing.
• We can supply pyjamas or gowns if you come in as an emergency patient.

Library service

• A mobile library service visits the hospital wards every week.
• This service is provided by our volunteers.

Internet access, TVs and electronics

• There is no public internet access available within the hospital.
• Overhead televisions are available for hire. Please ask when you come to hospital.
• Please avoid bringing your own electronic device.
• You may use your own handheld device (like a tablet) if you are staying in hospital for.
• Our staff will talk to you about our safety policy for handheld devices.