Non-emergency patient transport
Non-emergency patient transport (NEPT) is for patients who require basic clinical care and observation during transport, but who:
- are clinically stable and do not have a time-critical condition
- have a medical condition must be unlikely to deteriorate during transport
- typically require a stretcher or wheelchair
- are unsuitable for other methods of transport.
Transport pick-ups and destinations
- Most NEPT transfers occur between hospitals, or between home and hospital.
- If you’re in aged care, patients may be transported to and from specialist health appointments or rehabilitation.
Eligibility requirements for NEPT services
Prior to being transported, a patient must be assessed for eligibility by a:
- registered medical practitioner
- registered nurse
- registered paramedic
- State Communications Centre of Ambulance Tasmania.
If patients are eligible, they will:
- require basic clinical care and observation
- be clinically stable
- have an illness or a disability that makes it impractical to use any other form of transport (for example, severe immobility or disorientation).
How to book NEPT services
NEPT services are booked for patient by their sending facility:
- private hospital
- nursing home
- GP clinic
- other health care services.
Patients cannot privately book NEPT services. This is because they must be assessed by a health care professional prior to transport.
How to offer a private NEPT service
- To operate an NEPT business in Tasmania, you must seek and gain approval from the Secretary of the Department of Health, under the Ambulance Service Act 1982 (the Act).
- All licences are issued under s.35F of the Act.
- Licences are subject to the conditions of the NEPT Licence Schedule.
- They are also subject to any additional conditions prescribed in the Ambulance Service (Non-emergency Patient Transport) Regulations 2019 (NEPT Regulations) for the approved period.
NEPT Regulations for private providers
The regulatory system for private NEPT providers aims to ensure a high standard of operational and clinical governance are in place, to ensure safe, high-quality NEPT services and minimise patient risk.
- NEPT Regulations became operational on 1 December 2019.
- Licences issued prior to 1 December 2019 are subject to variation by the Secretary to align licence conditions with the NEPT Regulations.
- If there is any inconsistency between conditions in the Licence Schedule and conditions in the NEPT Regulations, the NEPT Regulations will prevail to the extent of the inconsistency.
Current licensed NEPT providers in Tasmania
There are currently seven licensed providers of NEPT services in Tasmania. These providers are:
- Absolute Medical Response Pty Ltd
- Ambulance Private Pty Ltd
- CareFlight Ltd
- Medical Edge Australia
- Morton Group Medical Services
- Royal Flying Doctors Australia
- St John Ambulance
How to apply, vary or renew an NEPT licence
Please complete the appropriate form linked below:
- Application for a licence to operate an NEPT service (Form 1)
- Director's statutory declaration (Form 2)
- Fitness and probity checks (Form 3)
- Clinical governance arrangements checklist (Form 5)
- Application to renew a licence to operate an NEPT service (Form 6)
- Application to vary a licence to operate an NEPT service (Form 7)
- Infection prevention and control requirements (Form 12)
- Review of requirements for new/renewal/reissue of NEPT licence application (Form 13)
- Conviction check consent form
NEPT regulatory requirements
- provisions specifying requirements for assessment of patients as suitable for NEPT
- requirements for staff qualifications and experience
- requirements for standards of vehicles and vehicle equipment
- requirements for service providers to have comprehensive clinical governance arrangements
- requirements for professional indemnity and public liability insurance
- requirements for record-keeping
- requirements for incident reporting
- provisions for licence fees
- provisions for on-the-spot fines where regulations are breached.
Assessing and booking a patient
For private NEPT cases, please complete Form 10A and Form 10B, samples linked below. To request a copy of Form 10A or 10B please email [email protected]
- Download the Decision-making checklist for patient assessment
- Download the Patient criteria and assessment flow chart
- Download the Non-eligible patient flow chart
- Download the Booking flow chart
- Download the Sample patient assessment record (Form 10A)
- Download the Sample patient care record (Form 10B)
Reporting an incident
Please complete the Incident Report Form for all incidents. Incident reporting requirements are outlined in the Incident Reporting Flow Chart.
Where to get more information
- General NEPT requirement advisories are available for NEPT providers, referring/receiving facilities and Ambulance Tasmania. These are suitable for printing and circulation to staff.
- Presentations for in-house training are available for NEPT providers and referring/receiving facilities.
- Referring/receiving facilities include private hospitals, day procedure centres and residential aged care.
- If you have any issues accessing forms and advisories or require a different format, phone the Regulation, Licensing and Accreditation Unit on 03 6166 3856 or email [email protected]
- Download our Frequently asked questions
Resources and advisories
- Advisory 01: NEPT (for private NEPT services)
- Advisory 02: NEPT (for referring facilities)
- Advisory 03: NEPT (for AT)
- Advisory 04: Form 10B and commencement of regulations (for private NEPT services)
- Advisory 05: Form 10A and commencement of regulations (for referring facilities)
- Advisory 06: Form 10A and commencement of regulations (for residential aged care facilities)
- Advisory 07: Frequently asked questions on commencement of regulations (for all)
- Advisory 08: Coronavirus Patients (for all)
- Advisory 09: Frequently asked questions (for THS and AT)
- Advisory 10: Information for new service providers (for all)
- Advisory 11: Infringement Notices under the Ambulance Service Act 1982 (for all)
- Advisory 12: Patient Transport Officer qualification requirements (for all)
NEPT for private referring facilities
NEPT for providers, PTOs and escorts