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Relay services and accessibility
- If you are deaf or find it hard to hear or speak with people who use a phone, the National Relay Service (NRS) can help you.
- The NRS lets you communicate with a hearing person who is using a phone even if you can't hear or don't use your voice.
- The NRS has specially trained staff called Relay Officers who help with every call.
- Depending on the type of call, a Relay Officer will change voice to text or text to voice and AUSLAN to English or English to AUSLAN.
- Relay officers stay on the line throughout each call to help it go smoothly, but don't change or get in the way of what is being said.
- Except for calls made through Video Relay, the NRS is available 24-hours a day, every day.
- Depending on your hearing and speech, and the equipment you have, you can choose from one or more relay call types.
How to access the National Relay Service
You must register to use or continue to use the NRS. To find out more about NRS user registration:
The registration form can be completed online then printed or printed and completed by hand. Instructions about where to send the completed form are included at the end of the form.