Community relations and engagement

Community relations and engagement for the hospital is managed by our Community Relations Unit (CRU). They specifically look after:

• public relations
• managing events
• internal, external and online communications
• liaison with the media, Health Ministry and other government departments
• liaison with fundraising groups
• management of volunteer services
• co-ordination of donations and bequests, fundraising and sponsorship
• putting together patient information brochures and other guides
• managing all levels of community engagement
• supporting the Consumer Reference Advisory Group
• liaison with all advocacy groups.

How to contact the Community Relations Unit

• Phone: 03 6166 8846
• Email: [email protected]

Photography and filming at the hospital

• Professional photography, filming and recording is only allowed with our approval.
• Professional means taking photos, videos or recording information for non-personal use.
• Non-personal means for media use, promotions, or if you are making money from the photo or video.
• One of our team will be always with you when you film. This is to protect patient privacy.

Taking photos and videos of patients

If you want to take a photo of a patient, please read the following information.

• Only take photos or videos in the hospital for personal reasons.
• You must ask the person for their permission to take their photo. This is called giving consent.
• Consent may be given by the patient or their parent, guardian or next-of-kin.
• Next-of-kin may be their spouse, de facto partner, children or a blood relative like grandparent or sibling.
• Our staff members cannot provide consent on behalf of patients.
• Any activity must not interfere with the patient’s treatment or care. We may ask you to stop at any time.
• You cannot photograph, video or record our staff or other patients without their consent.
• Sometimes this can happen by accident. Please check your photos and videos and delete if this happens.
• You cannot take photos of medical records or medical images like x-rays.
• You cannot record or video your discussions with your doctors unless they give you consent.
• Please ask your doctor for your medical records. Find out more about your personal information.