Quality and Safety Matters

Oral Health Services Tasmania (OHST) values the contribution of patients, their families and carers and the wider community in improving health services.

Infection Prevention and Control

Hand Hygiene

Doing hand hygiene means cleaning your hands using soap and water or a gel hand rub.

It is important to do hand hygiene:

  • When you enter and leave a medical or dental clinichand pressing pump hand cleaner into cupped hand
  • After going to the  toilet
  • After blowing your nose
  • After smoking
  • After handling/patting animals
  • Before, during and after preparing food
  • When your hands look or feel dirty.

Good hand hygiene is important in preventing the spread of infections.

All clinical dental staff complete education each year about hand hygiene.

Staff are checked to make sure they are doing hand hygiene in the clinics.

OHST achieves excellent results for hand hygiene compliance.

Hand Hygiene Steps Audit results:

January 2019 - success rate of 98%

Feeling Unwell?

On the day of your appointment, if you have a:

  • Cold or Fluemoji icon looking unwell
  • Fever or rash
  • Stomach upset
  • Cold sore

Please let us know and we can make a new appointment for when you are feeling better.

Your rights and responsibilities

OHST follows the Australian Charter of Healthcare Rights, which was developed by the Australian Commission on Safety and Quality in Healthcare.  The Charter sets out how a client can expect to be treated at a health facility.

The charter is available in all OHST clinics and also at: https://www.safetyandquality.gov.au/national-priorities/charter-of-healthcare-rights

The Charter is available in audio, Braille and in 17 languages.


What are my rights?

As a client of OHST, you have the right to:

  • a welcoming, friendly and professional service
  • be treated with respect
  • receive information that is easy to understand and helpful
  • be given clear information about
    • your dental situation
    • your treatment options
    • the recommended treatment
    • the reasons we may not be able to provide you with certain treatment
    • the risks involved in having or not having treatment
    • any costs and how you can pay them
  • ask questions about your dental health and treatment
  • a second opinion
  • decide whether to go ahead with the recommended treatment
  • give or not give your consent to treatment at any time
  • have a family member, friend, carer or advocate/support person with you
  • an independent, professional interpreter if required
  • have your personal health information treated confidentially.

Just as you have your rights when accessing dental care, you also have responsibilities to help staff provide the care you need.

What are my responsibilities?

As a client of OHST, you have a responsibility to:

  • keep appointments, be on time and let us know if you are unable to attend
  • provide up to date information about your medical and dental history so that we can give you the best and safest treatment
  • ask questions so that you feel confident in making decisions about your care
  • tell us of your needs in a polite way
  • help in your own care by following any after care advice and letting us know if you have any problems following your treatment
  • pay any costs that apply for your treatment
  • let us know if you are worried, unsure or unhappy about any part of our service to you.

Why do we ask you who you are?

We need to make sure that the correct dental care is provided to the correct patient.

To do this we ask:

  • What is your name?
  • What is your date of birth?
  • What is your address?


Oral Health Services Tasmania (OHST) is committed to providing you, our clients, with high quality dental care. We welcome all feedback. It gives us an opportunity to improve and helps us to provide you with a safe and high quality service.

If you would like to provide feedback, you can:


  • fill in our feedback form. This form is also available at our clinics.

Do you need help with giving us your feedback?

If for any reason you feel that you can’t properly explain your ideas or concerns, or you need some help to deal with an issue, talk with the clinic staff who may be able to assist you. If needed, they can also organise an interpreter for you.

How you can participate (Consumer Engagement)

Would you like to help by having your say?

Consumer engagement is one of the ways OHST plans for changes and new developments.

Whether OHST is planning clinic changes, information sheets for patients, training for staff or updating our internet pages, we like to know what you think.

Apply to become a consumer representative

If you would like to provide us with feedback through reviewing posters, pamphlets or joining an OHST committee, we would like to hear from you.

If you would like to apply to become a consumer representative, or if you would like to find out more, please contact the Safety and Quality Unit:

Email ohst.feedback@ths.tas.gov.au