Using an interpreter
- If you don't speak English or find it hard to hear, an interpreter can help you understand information.
- An interpreter is a person who can explain things about your care and treatment to you.
- They can speak in your language or use ways to make it easy for you to understand.
- They follow a code of ethics to protect you, and all of your information is kept private.
- The interpreter is there to help you and to help hospital staff provide care for you.
Requesting an interpreter
- You can request an interpreter at any time.
- We provide professional interpreters, free of charge to assist you in all Tasmanian hospitals.
- On-site interpreters are supplied for all outpatient and inpatient appointments
- Where no on-site interpreter can attend, or if you prefer, we will arrange one via telephone or video call.
- Interpreters tell you everything that is said from English into your language, and do not add, change, or remove information.
How to book an interpreter
When booking your appointment, let the clinic or hospital know you need an interpreter and for which language, and they will arrange one for you.
Frequently asked questions
No. interpreters are free of charge, even if you do not have a Medicare card or private health insurance.
No. Any information discussed during your appointment will not be shared outside of the hospital.
If you are unsure, you can tell the doctor or nurse and they will try to explain to you in another way.
The interpreter will tell the staff member if they are unable to speak with you and another interpreter will be arranged.
To provide feedback with a telephone interpreter, please call TIS National on 131 450 and ask to be connected to Interpreter Services on 6166 7000.
If you wish to make a formal complaint, please contact the Consumer Liaison Unit on 1800 811 911.