Using an interpreter

• If you don't speak English or find it hard to hear, an interpreter can help you understand information.
• An interpreter is a person who can explain things about your care and treatment to you.
• They can speak in your language or use ways to make it easy for you to understand.
• They follow a code of ethics to protect you, and all of your information is kept private.
• The interpreter is there to help you and to help hospital staff provide care for you.

Requesting an interpreter

• You can request an interpreter at any time.   
• We provide professional interpreters, free of charge to assist you in all Tasmanian hospitals.
• On-site interpreters can be arranged for all outpatient and inpatient appointments.
• We can arrange an interpreter via phone or video call if you prefer (or if there are no interpreters available on-site when you need one).
• Interpreters translate everything that is said in English into your language. They don't add, change, or remove information.

How to book an interpreter

When booking your appointment, let the clinic or hospital know you need an interpreter and for which language, and they will arrange one for you.

Frequently asked questions

Do I have to pay for an interpreter?

No. interpreters are free of charge, even if you don't have a Medicare card or private health insurance.

Will my personal information be shared?

No. Any information discussed during your appointment will not be shared outside of the hospital.

What if I still don't understand what the doctor or nurse is saying?

If you are unsure, you can tell the doctor or nurse and they will try to explain to you in another way.

What if the interpreter speaks a different language to me?

The interpreter will tell the staff member if they can't speak with you and another interpreter will be arranged.

Can an interpreter help me give feedback?

Yes. To provide feedback with a phone interpreter, please call TIS National on 131 450.

If you wish to make a formal complaint, please contact the Consumer Liaison Unit.

North

Phone: 1800 008 001
Email: [email protected]

North West

Phone: 1800 062 322
Email: [email protected]

South

Phone: 1800 811 911
Email: [email protected]