Inspiring Stories

Inspiring Health Promotion: Our Stories plans to showcase and share good examples of health promotion and prevention across the Tasmanian Health Service.

We hear great stories of staff working in health promoting ways across the Tasmanian Health Service. We know that better practice happens when we share what works.

Stories will be shared in staff newsletters as well as on this website.

Hello My Name Is… in Primary Health North West

Image of multiple hello my name is badges on a table

We were inspired by the #hellomynameis… campaign which started in the UK with Dr Kate Granger. Making sure you introduce yourself is much more than a common courtesy; it is about making a human connection, beginning a therapeutic relationship and building trust.

All staff working within Primary Health Services, Tasmanian Health Services – North West Region, have been given a name badge to wear in addition to their staff ID. It improves communication and connection for patients and staff.

Why did you develop your project?

#hellomynameis… is an inspiring campaign. It highlights the importance of introducing yourself in health care. We were excited to embed this as a part of how we work in Primary Health Services in North West Tasmania.

What did you do? What worked well?

Hello My Name Is… badges have been distributed to more than 400 Primary Health NW staff. It started as a bulk delivery in 2017, since then systems have been streamlined so it is easy for badges to be ordered for new staff.  160 staff have attended presentations/discussions about the campaign for more compassionate health care. 99 staff members filled out a survey after they had their badges for about a month. The majority of staff said that having the badge makes interactions easier for patients, easier for staff and improves communication and connection.

What did not work so well? What lessons were learned?

The challenges for staff were mostly about the logistics of remembering and wearing the badge. Some staff said: “If you leave it on when you go into a shop and everyone starts calling you by your name… and you wonder if you should know them…” Two staff who answered the survey said they didn’t want clients knowing their name.

What did the project achieve? What’s the outcome, or impact?

For patients, there is the comfort and ease of being reminded of the health worker’s name. This is especially helpful for those who forget names after being told verbally, and those who have many different health care workers involved in their care. For staff it is easier to get to know co-worker’s names, especially for those who are new or part-time. The campaign has spread to the hospitals in the NW and right across the state. Read more and watch ambassador videos at

How are the principles of Working in Health Promoting Ways reflected in your project?

A simple name badge that is easy to see is one part of working in a person-centred way with consumers, their families and carers.  It builds the partnership between patient and worker.

“[It] facilitates an environment of ease with patients.... [it] facilitates communication and confidence in the health care team.”

Engaging People
Staff wearing name badges shows their commitment to building relationships with the people they work with. As the name badges were delivered, we met with staff and shared the story of the campaign. We discussed how the ‘little things’ matter to patients and heard how they make people feel at ease when they first meet.

Systems Change
Having a ‘hello my name is…’ badge is now part of how we work in Primary Health in NW Tasmania. Badges can be ordered for new staff in the same way as other stock items.

Supportive Environments
The welcoming nature of name badges helps put the care back into health care. It sets up the therapeutic relationship for a good start. Several services have put up photo boards with all staff photos and names. At the Burnie Community Health Centre, we often see patients looking at the photo wall in the waiting area, pointing out the staff they have seen.

“People often find my name difficult to remember, so they can look at my name without asking again.”

How has working in health promoting ways benefitted your team? And helped your clients?

Some of the benefits noted by staff include:

“I think patients are more willing to engage with me. Sometimes it feels like there is a barrier when someone can't remember a name and it can impact rapport building.”

“I am finding it easier to learn other staff member's names. I work part time so it can be hard to get to know all of the nurses.”

Hello My Name Is… in Primary Health North West booklet

Hello My Name Is… in Primary Health North West leaflet

North West - Weavers - Support Along the Dementia Caring Journey

The Weavers program is a free, personalised peer to peer support program which aims to build preventive/protective factors for carers while helping them to regain a sense of control and improve ‘balance’ between the demands of caring and life quality.
The program matches carers with a Weaver (volunteer) who can ‘walk alongside them’ to find ways that suit them to cope with the ongoing challenges of the caring journey.

Why did you develop your project?

  • The Cognitive Assessment and Pathways Service saw families coming through the system with limited support and wondered if there was a better way to support carers. Searching for a solution we found Weavers – a peer-to-peer carer support program.
  • We developed a partnership to bring the program to the North West for families with a loved one living with dementia.

What did you do?   What worked well?

  • We listened to what carers were finding difficult around their ongoing caring journey.
  • The program currently has five carers who are supported by Weavers through regular “learning lunches” whilst also having open access to a nominated member of Care Beyond Cure and the Tasmanian Health Service.
  • The relationships created between carer and Weaver have been wonderful to observe and beneficial not just for the carers but also for our dementia clients.

What did not work so well?  What lessons were learned?

  • The recruitment of carers and Weavers has been slow to date.
  • As we’ve worked with carers and their loved ones, we’ve discovered the importance of mentioning the Weavers program several times throughout the carers journey because each carer needs support at different times.

What did the project achieve?  What’s the outcome, or impact?

  • The program is now offered in many parts of Australia.
  • The Weavers Evaluation Report found that the program:
    • improves the wellbeing of carers
    • promotes better access to formal care
    • creates meaningful roles for people with lived experience of caring
    • promotes involvement of carers in the decisions that affect them and the people they care for
    • creates better social connections.

How are the principles of Working in Health Promoting Ways reflected in your project?


A partnership was developed between the THS, Care Beyond Cure (a local charity) and The Australian Centre for Social Innovation.

Experienced carers are recruited, trained and connected to other, often new, carers who help them navigate and negotiate support services, mobilise family and friends, increase community connections, address the guilt, grief and loss associated with caring, find ways to look after their own health and wellbeing, and build resilience and hope for the future.

Systems Change

The Weavers program has been so beneficial that we now offer it to all carers of our dementia patients.

Evidence Informed Practice

The program was designed by the Australian Centre for Social Innovation.  
Formal evaluation of the Weavers program is ongoing as the program continues to be rolled out across Australia.

Engaging People

Weavers are supported to use their unique knowledge and hard-won experience as a resource to support carers one on one in their local community.

Carers learn to be more assertive in their caring role and take control of their situation.

How has working in health promoting ways benefitted your team? And helped your clients?

Rather than have carers reliant upon the THS, we partnered with Weavers which has built capacity within the dementia space while also providing our clients and their carers with sustainable support to maintain resilience.

For the carers, the scheme has built personal coping skills and continues to nurture supportive environments and enhance positive social conditions.

Weavers Booklet

Weavers Leaflet

South - Live Well, Live Long - Pathways to Change  

Participants of the Live Well Live Long program

Live Well, Live Long is a 12 week program that runs three times per year at the Clarence Integrated Care Centre and Glenorchy Health Centre.

It is a free, accessible educational program that promotes a holistic approach to health and wellness. Local service providers and health professionals provide weekly workshops aimed at building participant’s understanding of their health, including the things they can do to stay well.

Health Promotion South - Corina McCarthy

Why did you develop your project?

  • To share knowledge about how participants can stay safe, manage their chronic
    health conditions, and access services and supports.

What did you do? What worked well?

  • We listened to what people wanted and what they said. Our presenters are interested in connecting with people, and tailor their presentations to what people want to know and hear. Each year the presenters get together to discuss the program and ideas for improvement.
  • We are flexible - anyone from any municipality can attend. Having two different times and days to attend offers choice.
  • Our members complete evaluations. The positive feedback received so far is encouraging.

What did not work so well? What lessons were learned?

  • We initially ran the Clarence Program at 10 am but the attendance was low. We then changed to 12:30 pm. Our attendance has increased so much we now have a waiting list!
  • Quite a few people could not attend over winter in 2019 due to illness.
  • We have found it hard to engage some lower socio-economic communities that are reluctant to leave their local area.

What did the project achieve? What’s the outcome, or impact?

  • Presenters have noted that participants are now attending their service.
  • We no longer need to advertise the Clarence program as word of mouth is filling the spots. (This speaks volumes.)
  • Several participants have joined other activities and groups. They also tell us that they have passed on the information they have learnt to family and friends.
  • Participants report making healthier life changes and choices after attending the program.

How are the principles of Working in Health Promoting Ways reflected in your project?

Systems Change

Many services tell us that presenting at this program has helped embed health promotion into their practice as they have closer contact with community members. It engages people that they might not normally reach. There is now managerial support from THS for their workers being involved.

Supportive Environments

Live Well Live Long is an inclusive environment where members are given tools and resources to help them with their health. Participants are encouraged to contact the services they’ve been introduced to. Many participants feel more comfortable doing this as they are more aware of how services work.


This program is for anyone. It is free! We use easy-to-access venues.


Partnerships with THS services, local providers and the local Councils are central to the program. In 2017 ‘Live Well Live Long’ won the Tasmanian Allied Health Award for partnerships. Other Councils are keen to take on this program bringing in new partners.

Engaging People

Our members are encouraged to participate and take control of their health & wellbeing. Each week feedback is received and if needed, program changes are made.

Most referrals to the program are through community word of mouth.

Evidence Informed Practice

The presenters continually improve their content with the most up to date information. This means participants receive evidence-based information on topics relevant to them.

How has working in health promoting ways benefitted your team? And helped your clients?

It is a lovely way to engage with clients and deliver important information in a supportive, friendly environment. We constantly hear from past attendees that the program has changed aspects of their lives, such as increasing their knowledge or making new friends.

Enjoy watching this short video (3 minutes) of the program which was made with the prize money from our 2017 award.  (3 minutes).

Live Well Live Long Booklet

Live Well Live Long Poster

North - Wound Management - A Holistic Approach  

East Tamar Community Nurses work holistically in their assessment processes, forming strong partnerships with their clients and other health professionals in the care team.Image of male patient and female nurse

Community Nursing worked with their client, Gary, on the wound he sought help with. They also supported him to identify and address underlying health conditions that were limiting his quality of life and were risk factors for his future health and well-being.

This is primary health nursing practice at its best: patient centred, focussed on health promotion, preventative health and collaboration.

George Town District Hospital and Community Health Centre -

What did you do? What worked well?

When Gary’s wound failed to heal as we might have expected, we went back to basics, reassessed and looked at the whole picture.

With Gary’s permission, we brought in other key partners, such as specialist wound nurse and a general practitioner, to enable us to better support Gary.

Our work was patient centred. We worked at Gary’s pace until he was ready to take the next steps.

What did not work so well?  What lessons were learned?

With the wisdom of hindsight, a full reassessment of the reasons why the wound wasn’t healing could have happened sooner. We have now instituted a full reassessment in such cases.

We now engage partners in the care team earlier in the process.

What did the project achieve?  What’s the outcome, or impact?

This holistic approach benefited Gary and his family, both in healing the wound and enabling him to take control of some underlying health conditions and prevent future health issues.

How are the principles of Working in Health Promoting Ways reflected in your project?


Partnering with our client, the specialist wound care nurse and a general practitioner were key to this intervention’s success.

Engaging People

We engaged Gary in his own care, providing him with information and encouraging him to make choices about his own health and wellbeing, moving at his own pace.


Community Nursing is available to all of our community at a subsidised cost.

Systems Change

Having seen the great health outcomes for Gary and his family, our team are committed to full annual reviews as part of a change in practice.

Evidence Informed Practice

We worked with the best evidence on wound healing which suggested there must be underlying barriers preventing healing.

How has working in health promoting ways benefited your team? And helped your clients?

Knowing we can make a difference and help someone to take control of their health and wellbeing beyond the presenting issue, is satisfying and encouraging for our team. For our client, not only did his wound heal, but he will have improved health and well-being in the future.

Wound Management - A holistic approach booklet

Wound Management - A holistic approach leaflet

What's your story?

If you've got a story to share or want to know more, contact one of your local Health Promotion team