Non-Emergency Patient Transport (NEPT)

NEPT Services

Non-emergency patient transport (NEPT) is for patients who require basic clinical care and observation during transport, but do not have a time critical condition.  Patients must be clinically stable and their medical condition be unlikely to deteriorate during transport. Patients typically require a stretcher or wheelchair and are unsuitable for other methods of transport.

Most NEPT transfers occur between hospitals, or between home and hospital. Some aged care patients may also be transported to and from specialist health appointments or rehabilitation.

A registered medical practitioner, registered nurse or the State Communications Centre of Ambulance Tasmania must determine the patient’s eligibility for NEPT prior to being transported.  Patients eligible for NEPT will:

  • require basic clinical care and observation
  • be clinically stable
  • have an illness or a disability that makes it impractical to use any other form of transport; for example, severe immobility or disorientation.

NEPT services are booked for the patient by the sending facility, being a private hospital, nursing home, GP clinic or other health care service.  NEPT services cannot be privately booked by the patient as assessment by a health care professional is required prior to transport.

To operate an NEPT business in Tasmania, approval must be sought and granted under the Ambulance Service Act 1982 from the Secretary of the Department of Health and Human Services.  An application form for a licence to provide NEPT services can be found in the list on the right.

There are currently five licensed providers of NEPT services in Tasmania.  These providers are:

All licensees are subject to the same conditions for the operation of the NEPT service.  Conditions are issued by the Secretary under section 35F of the Ambulance Service Act 1982. Each licence is publicly available by clicking on the hyperlink for the service above.

The operation of the NEPT license is governed by the Ambulance Service Act 1982. Any concerns about the safety or quality of NEPT services or a breach of licence conditions can be provided to the Regulation Unit at

To apply for an NEPT licence or to vary or renew an existing NEPT licence, please complete the appropriate form provided on the right.

NEPT Consultation Process – Proposed Ambulance Service Regulations 2018 and Regulatory Impact Statement – NOW CLOSED

The amendments to the Ambulance Service Act 1982 provide for Regulations to be made to set minimum standards and requirements for the delivery of safe, quality NEPT services in Tasmania.

The Department of Health recently sought feedback through a consultation process for proposed draft Ambulance Service Regulations 2018 and the accompanying Regulatory Impact Statement in relation to NEPT. This consultation has now closed.

Informal feedback as well as formal submissions were provided to the Department from various stakeholders. The information received is currently being collated to ensure the views and positions are considered for the final version of amendments to the Regulations.

The Department would like to acknowledge all stakeholders who reviewed and considered the proposed amendments and wish to thank those all those who invested significant time and energy in meeting with Departmental officers to discuss the proposed changes and to prepare formal submissions. Your feedback is a valuable and important aspect of this process.

The formal submissions are available below:

NEPT Forms

Form 1  NEPT New Licence Application

Form 2  Statutory Declaration

Form 3  Fitness and Probity Check

Form 4  Conviction Check Consent

Form 5  Clinical Governance Checklist

Form 6  NEPT Licence Renewal Application

Form 7  NEPT Licence Variation Application

Form 12 NEPT Provider Checklist for IFC

Form 13 NEPT Licence Application Assessment

If you have any issues accessing the forms or require a different format, please contact the Regulation Unit at or (03) 6166 3856.