[email protected] is not an emergency or urgent care service. [email protected] assesses, monitors and supports eligible people to safely recover from illness at home. People who are very ill with COVID-19, flu or other flu-like illness should seek urgent care from their GP, healthcare provider, hospital emergency department or by phoning Triple Zero (000).
What is [email protected]?
The [email protected] service provides remote healthcare in the home for vulnerable patients with COVID-19, other respiratory illnesses such as Influenza (flu) or flu-like illness, who meet other specific referral criteria.
Care for people with COVID-19
Most people who are up to date with vaccinations and have COVID-19 will experience mild to moderate symptoms and be able to recover in their own home. COVID-positive people may choose to be supported by [email protected] If you choose to enrol, you will have access to remote healthcare in the home. Depending on your individual circumstances, you may also be provided with a kit containing devices specifically designed for the [email protected] environment. These devices enable the [email protected] team to monitor your symptoms and recovery.
The [email protected] team is available for advice and support for anyone who has COVID-19 or is caring for someone with COVID-19.
If you are enrolled in [email protected] and no longer wish to participate, please contact the team.
Eligibility and enrolment for people with COVID-19
How to enrol
If you have tested positive for COVID-19, you will receive an SMS from Public Health within 24 hours of registering your positive RAT result or receiving notification of a positive PCR result. This SMS will contain a survey asking if you would like to enrol in [email protected] You must complete this survey if you would like to enrol in [email protected]
If you choose to enrol, the [email protected] team will assess your situation and needs to determine the level of care you require. Your level of care will be influenced by risk factors such as:
- your age
- vaccination status
- symptom severity
- if you have a suppressed immune system
- if you are pregnant
- if you identify as Aboriginal and/or Torres Strait Islander.
Eligibility and enrolment for people with flu or flu-like illness
People who are at high-risk of severe complications from flu, other flu-like illness, or who meet other specific referral criteria, may be eligible for care through [email protected] via referral by their GP or other healthcare provider. High-risk people include older Tasmanians, Aboriginal and/or Torres Strait Islander people, pregnant women, and those with certain chronic health conditions, including children under 5 years.
If you have flu or another flu-like illness, seeing your GP in the first instance is important to make sure you receive the correct diagnosis and the best care while you recover. Your GP or healthcare provider will assess your needs and can refer you to [email protected] if this is the best care option for you.
People with flu or flu-like illness will be enrolled in [email protected] for seven to a maximum of ten days before being discharged to resume usual GP care.
Levels of care in [email protected]
Moderate – high
You will receive support from the [email protected] team and a [email protected] virtual healthcare monitoring kit with devices to support daily clinical assessment. Depending on your pathway, the virtual [email protected] care team may also provide video call assessments if required.
Your [email protected] care team
While you are enrolled in [email protected] you will be supported by staff from the Department of Health including nurses, doctors, allied health professionals and our admin team.
Our admin team are the first people you will speak with. They will confirm your details and enrol you in the [email protected] system.
If you require clinical advice, the admin team will organise for a nurse or doctor to contact you as soon as possible. If you have COVID-19, with your consent, your existing healthcare provider, such as a general practitioner (GP), will be consulted to make sure we provide you with the most suitable support and for discharge information/support when you leave [email protected]
If you have been referred to [email protected] with flu or flu-like illness, we will still seek your consent to consult with your GP about your care and to provide them with discharge information.
Virtual healthcare monitoring kit
If you are given a [email protected] virtual healthcare monitoring kit, the [email protected] team will let you know how your kit will be provided to you. The kit includes a monitor to check your oxygen levels and heart rate, a thermometer to check your temperature, and a smartphone device with MyCareManager application for the team to monitor your results virtually.
You will submit checks at least daily using the smartphone. The information will feed directly back to the [email protected] clinical team, who will contact you if required and make sure you have the care you need.
When you leave the program, the [email protected] team will contact you to arrange the return of the virtual healthcare monitoring kit.
Monitoring your symptoms
Even if you’re feeling well or only slightly unwell, it’s important to watch your symptoms and understand when you might need to get more help. If you feel that your symptoms are getting worse, phone the [email protected] team on 1800 973 363 for advice.
If you are very unwell, you may be transferred to hospital.
When to call an ambulance
You should always call an ambulance if:
- you are experiencing severe symptoms, like shortness of breath or difficulty breathing
- you think it’s an emergency
- you think your life or someone else’s life is in danger.
Call Triple Zero (000) for an ambulance. You should tell the operator if you have COVID-19.
Social and welfare support
GPs and other community partners like your local pharmacy are available to provide extra support.
- Fact sheet: [email protected]
- Factsheet: Monitoring your symptoms 15 years of age and under
- Factsheet: Monitoring your symptoms for over 16 years of age