Mental Health Service Helpline

Mental Health Service Helpline

For mental health advice, assessment and referral freecall 1800 332 388

Interstate callers dial 03 6166 6333

If you or anyone else is in immediate danger call 000 Emergency Services

The Mental Health Services Helpline is also the point of contact for General Practitioners (GPs) and other agencies to make a referral to Mental Health Services. Referrals to be faxed to 03 6173 0306.

Primary Health Tasmania provide the referral form as a template for use in clinical software for general practice.

What is the Mental Health Services Helpline?

Mental Health Services Helpline brochure

The Helpline is a mental health phone line for advice, assessment and referral. The Helpline:

  • is a central point of entry to Mental Health Services for all Tasmanians
  • is a 24 hours a day, seven days a week phone line
  • is a freecall within Tasmania
  • will determine eligibility for services and prioritise referrals
  • can arrange a interpreter for sign language or English translation on request
  • is staffed by community mental health clinicians, who:
    • assess your information and determine the most appropriate action
    • may refer you to a Mental Health Community team in your area
    • will provide contact details for another service if they are more suitable to assist you
    • may refer you to a Community Mental Health Crisis Response team who are available extended working hours seven days a week.

Referrals to Mental Health Services be faxed to 03 6173 0306.

When do I call Mental Health Services Helpline?

You may wish to call the Helpline when you or someone you know is:

  • showing obvious changes in mood
  • behaving in a disorganised manner
  • has poor concentration
  • seeing things that aren’t there
  • hearing voices
  • expressing strange thoughts
  • very anxious and fearful
  • expressing suicidal ideas or thoughts

If you or someone else is in danger you should contact 000. Emergency Services will contact Mental Health Services if we are required to provide assistance.

What information will the Helpline clinician need to know?

Please assist us by giving as much information as you can, including:

  • the name, address and the date of birth of the person you are calling about
  • the reasons you called the Helpline
  • if the person has been treated in the past for mental illness and what agencies were involved
  • if the person is taking any medication or using drugs and/or alcohol.

The Helpline clinician will ask to speak with the person of concern.

The clinician will use this information to provide you or the person in need with advice or further assistance.

We welcome feedback about the Helpline service. To have your say please see our guide to providing feedback