Acknowledgement
The structure and content of this assessment tool is influenced by D DeWalt et al. Health Literacy Universal Precautions Toolkit, Agency for Healthcare Research and Quality, Rockville MD, 2014, viewed 21 July 2014, www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/index.html
Directions
Select one answer that most accurately describes your Service:
- Doing well: Our service is doing this well
- Could be better: Our service is doing this, but could do it better
- Not doing: Our service is not doing this
- Not sure or N/A: I don't know the answer, or it is not applicable to our service
| No. | Question | Doing well | Could be better | Not doing | Not sure / NA |
|---|---|---|---|---|---|
1 | Staff use plain, everyday language | ||||
2 | Staff create an environment that encourages people to ask questions and be involved in their care | ||||
3 | Medical or pharmacy staff review medications with clients at least once a year and after significant medical events | ||||
4 | Clinical staff discuss ways to remember medication regimes and offer help setting up a system (for example, a pill box or chart) | ||||
5 | Clinical staff confirm they have explained medications and medication regimes effectively, using the Teach-back method or similar | ||||
6 | Clinical staff use unambiguous language when giving instructions, and avoid or explain phrases like:
| ||||
7 | Staff provide written information tailored to the person's needs, explaining their medications and medication regimes |
January 2019