1

Staff have easy access to a skilled writer who knows how to identify, prepare and simplify written materials

2

Staff have reviewed all written material provided to consumers using a comprehensive assessment tool. (See note at the bottom of this sheet)

3

Health education materials are concise, use plain language and use standard methods to make them easy to read and use.

4

Forms used by the service collect only necessary information

5

Staff have reviewed all forms completed by consumers using a comprehensive assessment tool

6

All forms intended for consumer use and data collection are concise, written in plain language and use standard methods to make them easy to read and use

7

Staff test new written materials (including forms) for appeal and comprehension with consumers

8

Appointment cards are given to consumers with follow-up appointments. Cards include date, time, place, name of healthcare provider, how to change the appointment, what to bring and how to prepare, if relevant

9

Written materials are available in languages other than English (for example, can be downloaded and provided as needed)

10

Written materials are available in Easy English (for example, can be downloaded and provided as needed)