Facilities and services

Learn about all the facilities and services available for patients and visitors at the hospital

Food Services Department

Cafeteria

• Cafe on Frankland, located on level 2 and is open to staff, patients and visitors.
• Hot and cold meals are available for breakfast, lunch and dinner 7 days a week, 365 days a year
• Snacks and hot and cold beverages including barista-made coffee is available

Opening Hours

• Monday to Friday: 6:15 am to 6:45 pm
• Saturday and Sunday: 8:30 am to 4:00 pm and 5.00 pm to 6.45 pm
• Public Holidays: 8:30 am to 4:00 pm and 5:00 pm to 6:45 pm (minor changes to the range of items available).

Catering

• The Food Service Department can supply catering for events large and small. For further information or orders please contact us via [email protected] or phone 03 6777 6526.

Meals and dietary requirements for patients

• As a patient, you will enjoy a choice of meals from the menu you are assigned.
• Your doctor, nurse, dietician or speech pathologist may choose a special diet as part of your treatment.
• You will receive your menu about 8:00 am daily to select your meals for the following day. It will be collected between 9:00 am and 11:00 am.
• If you have special dietary requirements including religious and cultural, food allergies or intolerances please tell your nurse or admissions staff.
• If you are in isolation, a nurse will deliver your meal.

Meal type	Time
Water refill	6:30 am
Breakfast	8:00 am
Morning Tea	10:00 am to 10:15 am
Lunch	12:00 pm to 1:00 pm
Afternoon Tea	2:00 pm
Evening Meal	5:10 pm to 6:10 pm
Supper	7:15 pm to 7:30 pm

Kiosk

• The kiosk is on Level 3.
• The kiosk is run by volunteers.
• It is open between Monday to Friday from 11:00 am to 5.30 pm.
• It serves a variety of hot and cold food, drinks, sweets, and ice creams.
• It also sells toys, newspapers flowers, and toiletry items.
• EFTPOS is available for payment.
• The kiosk is run by volunteers.
• All profits go to buying hospital equipment and patient amenities.

Flowers

• Flowers are available from the kiosk.
• Please check with nursing staff or the ward clerk whether flowers are allowed on your ward. Flowers are not permitted in the Intensive Care Unit and Acute Medical Unit.

Radio/Television

Each bed has a personal overhead television. Radio access is also available. No outside televisions or radios can be used within the hospital.

Rental agreements can be made for a period of one day, one week, two weeks or longer and the charge is dependent on the term of the rental. Payment should be made to the ward clerk.

Public Telephones

Public telephones are in the hospital’s main foyer, outside of the Emergency Department and on Level 4. Phone cards can be bought at the kiosk.

Mobile Phones

• Mobile phone charge stations are available near the front reception on Charles Street, ICU waiting room, Emergency Department and cafeteria. 
• Mobile phones can be used within the hospital. As a courtesy you should switch your phone to silent. Taking photos of staff, other patients and visitors without permission is strictly prohibited.

Religion and chaplaincy services

• Chaplains are always available 24 hours per day, 7 days a week.
• They provide spiritual and emotional care and pastoral support for patients, carers, staff and families.
• They are available to listen and support all people in challenging situations.
• They support people of all faiths and people who do not share a faith.
• We can arrange pastoral visitors from other denominations and faiths.
• We can help with baptisms, naming ceremonies, weddings, and funerals.
• You can ask for a chaplain by asking nursing staff or hospital reception.

St Paul’s Chapel

• St Paul’s Chapel is on Level 3.
• It is a quiet place in the hospital.
• It is open to everyone regardless of your faith.
• We have a service every Sunday at 3:00 pm.

Social workers

• Social workers provide counselling, support and practical help.
• They can help you and your family if you are dealing with illness, hospitalisation or disability.
• You can ask for a social worker by visiting the Allied Health Department on Level 2 or phoning 6777 6245.
• You can also ask the ward staff to organise a social worker for you.

How social workers can help you

Our social workers can help you and your family with:

• planning for your admission and discharge from hospital
• grief, loss and trauma
• adjusting to illness, treatment and rehabilitation
• family and relationship concerns
• support for your carers and family
• work, money and legal issues (such as Centrelink, DVA, MAIB, Workers' Compensation)
• information and options for aged care
• support for chronic illness
• helping you and your family with your rights
• cultural issues and needs
• talking through your worries and plans.

Aboriginal Health Liaison Officer

We have an Aboriginal Health Liaison Officer available at the hospital. They can help you:

• if you identify as Aboriginal or Torres Strait Islander
• access hospital and health services
• connect with services and people who can help support your cultural and other needs.

How to find the Aboriginal Health Liaison Officer

• The office is on Level 2 near the cafeteria.
• You can also contact them via the Social Work department.
• Or you can ask the admission or ward staff to do this for you.

Read more about Aboriginal Health Liason Officers

PTAS office

The Patient Travel Assistance Scheme (PTAS) provides financial help with travel and/or accommodation costs to eligible Tasmanian residents.

The PTAS office is located on Level 1.

Learn more about the Patient Travel Assistance Scheme (PTAS)

Refugee Health Social Work Services

• The Refugee Health Social Worker (RHSW) provides ongoing support to our refugee arrived community, temporary visa holders, seasonal workers and can offer support to the migrant community.
• This support is offered individually, as a family group or at a community level and it can be short or long term.
• The RHSW will help you to access hospital and interpreter services as well as other health services in the community.
• The RHSW will provide information and help you to access other services you may be entitled to if you are living with a disability or caring for someone with a disability.
• The social worker can offer you or your family counselling support.
• You do not have to be a patient in the hospital for the social worker to support you. The social worker offers support to new arrivals as well as to those who have lived in Tasmania for a while.

How to find the Refugee Health Social Worker

• The office is in the Northern Integrated Care Service building in the refugee health office on the ground floor where you will have already met the nurse and the social worker.
• You are very welcome to walk into the building and ask for the social worker.
• You can also contact them via the Social Work department.  
• Or you can ask the admission or ward staff to do this for you.

Cancer Information and Support Centre

• If you or a family member has cancer, there is a free information and support service.
• This is provided by the Cancer Council Tasmania and Leukaemia Foundation.
• Address: 69 Howick Street, Launceston
• Phone: 03 6779 1100
• Hours: Monday to Friday, 9:30 am to 4:30 pm

McGrath Breast Care Nurses

• The McGrath Breast Care Nurse provides support to people with breast cancer.
• This service is also available to help your family, friends and carers.
• This is a free service.
• You can ask for the McGrath Breast Care Nurse while you are in hospital.
• You can also refer yourself.

Learn about breast care nurses

Spurr Wing and Spurr Wing House

Spurr Wing and Spurr Wing House is a ‘home away from home’ for patients receiving treatment and their families.

Who can stay here?

This accommodation is available for:

• country patients receiving daily treatments
• country patients undergoing procedures who need somewhere to stay overnight.
• parents of children who are inpatients.
• country and interstate immediate family members of inpatients.

Location and size

It is at 268 and 270 Charles Street, Launceston. This is a one-minute walk from the hospital. It has:

• single rooms
• twin-share rooms
• a flat for families with children
• a unit for people with disabilities
• self-contained two-bedroom unit.

Costs and how to book  

• Phone: 03 6331 2457
• You can also contact them via the Social Work department.

Quiet Room and Prayer Room

• There is a quiet room on Level 2 near the cafeteria.
• This room is open 24 hours a day, 7 days a week.
• Staff and patients can use this room.
• Please be respectful of others when using this space.

Baby Change and Feeding Facilities

There is a baby change and feeding room available for visitors and staff on Level 2. It is on the corridor between the cafeteria and the pre-admission clinic. There are also baby change facilities on Level 3 (near the Renal Unit).

Public Toilets

There are public toilets available throughout the hospital. They are clearly marked. Visitors must not use patient toilets on wards.

Accessible toilets

Building	Level	Location
LGH	1	main reception of WP Holman Clinic - ask reception staff radiation treatment area in WP Holman Clinic
LGH	2	Orthotic Prosthetic Service east/west corridor Orthopaedic clinic entrance in corridor between Library and Department of Medicine
LGH	3	near Renal Unit on main east/west corridor Acute Medical Unit - ask reception staff Emergency Department waiting room
LGH	4	no facilities
LGH	5	Clifford Craig Foundation - ask reception staff
LGH	6	no facilities
lutha building	5	Women's + Clinic - 2 toilets
lutha building	ground floor	Paediatric Outpatients - 1 toilet
Northern Integrated Care Service		1 toilet on each level

Smoking

Smoking is prohibited in all buildings and on the grounds of the LGH. The Public Health Act imposes financial penalties for anyone who fails to follow the no smoking rules. 

Transit Lounge

• The Transit Lounge is on Level 2, near the set of four lifts and the same level as the cafeteria.
• It is a waiting area for patients being admitted to or discharged from hospital – like when you arrive early at a hotel and your room isn’t ready, or you must check out early and need somewhere to wait.
• If you are being discharged or transferred to another hospital and waiting on the ward for a script, someone to pick you up or paperwork you can wait in the Transit Lounge.
• If you are being admitted from Emergency or a clinic and your ward bed isn’t ready you can wait in the Lounge.
• The Transit Lounge is open Monday to Friday from 9:30 am until 6:00 pm.