Client Experience Survey

1. My views and concerns were listened to *
2. My individual needs were met * (if answer always/mostly, skip to question 4)
3. When a need could not be met, staff explained why (please note if you answered always/mostly to question 2, please skip this question)
4. I felt cared for *
5. I was involved as much as I wanted in making decisions about my treatment and care *
6. I was kept informed as much as I wanted about my treatment and care *
7. As far as I could tell, the staff involved in my care communicated with each other about my treatment *
8. I received pain relief that met my needs *
9. When I was in the hospital, I felt confident in the safety of my treatment and care *
10. I experienced unexpected harm or distress as a result of my treatment or care *
11. My harm or distress was discussed with me by staff (please note if you answered no to question 10, please skip to question 12)
12. Overall, the quality of the treatment and care I received was: *

Copyright of the Australian Commission on Safety and Quality in Health Care 2018.

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