Mental Health Services Helpline

• The Mental Health Services Helpline is open 24 hours a day. The phone number is 1800 332 388.
• It is a free call number for confidential advice and assessment about mental illness and services.
• The helpline is a triage service run by our community mental health clinicians.
• This means we work out what type of treatment or service you may need.
• We may refer you to a specialist mental health service or provide details for another service to assist you.
• You can ask for an interpreter for sign language or English translation.

Download the Mental Health Services Helpline brochure

When to call the Helpline

You may wish to call the Helpline when you or someone you know is:

• showing obvious changes in mood
• behaving in a disorganised manner
• finding it hard to concentrate
• seeing things that aren’t there
• hearing voices
• expressing strange thoughts
• very anxious and fearful
• expressing suicidal ideas or thoughts

What happens when you call the Helpline?

We will ask you to provide information. This includes:

• the name, address and the date of birth of the person you are calling about
• the reasons you called us
• if they have been treated in the past for mental illness and where they received support
• if they are taking any medication or using drugs and/or alcohol.

We will then ask to speak with the person.

The clinician will use this information to provide you or the person in need with advice or further assistance.

How to provide feedback

We welcome your feedback.

View how to provide feedback to Mental Health Services