Aged care rights

• You have the right to receive safe, high-quality care and services.
• You have the right to always be treated with dignity and respect, regardless of the type of care you receive.
• Your rights, and how your aged care service provider will support them, should be included in your provider’s care agreement.

Learn more about your rights on the My Aged Care website.

Advocacy

• Advocacy is all about helping you to be heard and understood.
• If you are unable to speak for yourself, or find it difficult, Advocacy Tasmania can help you.
• They provide confidential, advocacy services for Tasmanians.
• These services are free of charge
• This includes if you live in residential aged care or receive home and community care.

Service eligibility

Advocacy Tasmania can assist you if you feel one or more of your following rights are at stake:

• the right to fundamental health and wellbeing relating to your receipt of good quality aged care, home care, disability, mental health and ATOD (alcohol and other drugs) services
• the right to be safe from harm and protected from abuse and neglect
• the right to shelter
• the right to freedom and personal liberty.

Where to get more information

Visit the Advocacy Tasmania website or contact:

• Enquiries and referrals: 1800 005 131 (free call)
• Text (for hearing impaired only): 0457 806 963
• All other matters: phone 03 6224 2240 
• Email: [email protected] 

Opening Hours: Monday to Friday, 9:00am to 4:00pm (excluding public holidays)

Address: PO Box 426, Sandy Bay TAS 7006