Information Bank

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<< Your Care Your Say

Engagement range


Difficulty level



Medium ($1000 to $10,000)

When you might use

  • To showcase a product, plan, policy

  • To communicate an issue

Number of people to organise

One to three, depends on the audience size and level of complexity

Audience numbers

Large (more than 30)


Medium (six weeks to six months)


Publicity: Venue with good storage and display areas and room to access material (corrals or tables and chairs); Staff

Innovation level




Information banks are formed when project information is stored in a centralised public place where members of the community can access the information. Popular places for information banks include public libraries, schools, city halls and Council offices. Typically, the information bank should house all the project information appropriate for public access and act as a dispatch centre for project information.



To provide one central, well-advertised venue (or a specific number of venues) at which all information about an event, historical study, or proposal can be accessed.


Desired outcome

Members of the community can gain information on a wide range of aspects of an issue, event or proposal.



  • Where a large quantity of project information is being generated, the information bank is useful in limiting the need for multiple copies (similar to libraries).
  • Information banks can double as distribution centres for project information.
  • Can illustrate the levels on interest in a project, and who is using the material, if log of users is kept through a ‘sign-in’ system.
  • Special considerations/weaknesses
  • Generally not well used by the public, if not in an easily accessible, well publicised location.
  • Staff at the information bank must know the location of the materials and be able to answer basic project questions.

Step by step guide

  1. Select materials suitable for the information bank.
  2. Select a suitable location that is centralised, accessible by public transport, and set up in a way that will allow the material to be easily used.
  3. Publicise and existence of the information bank through a range of publicity techniques.
  4. Reiterate the existence of the information bank at public consultation sessions.
  5. Staffing: staff require basic library skills, interpersonal skills and the knowledge and ability to answer basic project questions (can use existing staff if housing repository in a public library or staffed space).
  6. Maintain a log of visitors.
  7. Consistently add information to the information bank.
  8. Maintain for the duration of the project.
  9. Use as distribution centre for project information.


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