Private health regulation information for individuals

• A Health Service Establishment (HSE) is a private health facility in Tasmania that is licenced under the Health Service Establishments Act 2006 (the HSE Act).
• Private health facilities provide health services to the public for a fee.
• They are not conducted by or on behalf of the State (they are not State funded).

Under the HSE Act, these establishments may be:

• private hospitals
• day procedure centres
• residential aged care services
• any other private facility that we require to be licensed in public safety and service quality interest.

What regulations and standards apply to licensed establishments?

• Licensed HSEs in Tasmania are required to comply with the HSE Act, the Health Service Establishments Regulations 2021, and safety standards and clinical guidelines.
• Our Regulation, Licensing and Accreditation Unit works in conjunction with other Department services and the Australian Commission on Safety and Quality in Health Care (ACSQHC).
• This is to ensure that services provided by licensed private facilities are meeting the needs of Tasmanians in accordance with accepted standards of safety and practice.
• For further information about national safety and quality standards, visit the ACSQHC website.

How do I know if a health service establishment is licenced?

• Under the HSE Act, every licenced private health facility is required to display a copy of their licence in a prominent place in their entrance foyer.
• Display of this licence confirms their licensed status to the public.
• If you are unsure whether the private facility providing you with health services is licensed, please contact the facility directly to request details.
• If you are not satisfied with their response, email our Regulation Unit: [email protected].

Notifications and complaints against licensed HSEs

• If you have a complaint about an experience you have had at a private health facility, first discuss your concerns with the appropriate contact person at that facility.
• If you think your complaint involves something that may constitute a breach of the facility's licensing conditions – or you are aware that the facility is unlicensed, but consider that it should be licensed in the interests of public safety and service quality, email us: [email protected].
• If you require further assistance resolving your complaint, the Health Complaints Commissioner Tasmania may be able to assist you. They can be contacted on 1800 001 170 or via their website.

The role of the Commissioner

The Commissioner's role is:

• to promote and protect the rights of consumers who use health services.
• to help resolve problems between consumers and providers of health services.
• to improve the safety and quality of health services in Tasmania
• investigate complaints from individuals and organisations about the provision of health services in both the public and private sectors.

Licensed facilities in Tasmania

This is a list of private hospitals and day procedure centres in Tasmania currently licensed under the Health Service Establishments Act 2006. For a list of all hospitals in Tasmania, visit the My Hospitals website.