Tasmanian Home and Community Care (HACC) Program - Home Modifications Service Delivery Guidelines

This section of the website is to guide the delivery of home modifications and related services (Home Modification Services) to eligible clients under the Tasmanian HACC Program (the Program) and has been endorsed by the Acting Director of Community Planning and Strategy.

Service Providers must, in delivering Home Modification Services, adhere to these Guidelines, the Program Manual, the Service Provider's Funding Agreement with the Department and the Tasmanian building regulatory framework (collectively referred to in these Guidelines as the "Service Delivery Framework").

If any inconsistency or conflict arises in relation to any part of the Service Delivery Framework, the guidance of the Program should be sought in the first instance. Any conflicts or inconsistencies will be resolved in the following order of precedence with the obligations in the higher documents taking precedence:

1. the Tasmanian building regulatory framework

2. the Service Provider's Funding Agreement with the Department

3. the Program Manual; and

4. these Guidelines

For further information on the Tasmanian building regulatory framework see paragraph 1.5.2 of these guidelines. Further information is also available at www.justice.tas.gov.au/building/building2016

Home Modifications Service Delivery Guidelines

1.1 Definition

1.2 Aims of Home Modification Services

1.3 Who can be assisted?

1.4 What Home Modifications services can be provided?

1.5 Home Modifications Service categories

1.6 Mandatory Requirements for Home Modification Services

1.7 Roles and Responsibilities

1.8 Eligibility and Assessment for Home Modification Services

1.9 Prioritising Eligible Clients for Home Modification Services

Funding, Accountability and Management of Service Provision

2.1 Minimum Data Set (MDS) Reporting Requirements

2.2 Fees structure and client contributions

2.3 Employment Practices

2.4 Work Health and Safety

2.5 Consumer Protections and Responsibility for Faulty Works

2.6 Client Feedback and Complaints

2.7 Records Management

2.8 Information Provision to Clients