Tasmanian Home and Community Care (HACC Program) - Your Rights and Responsibilities

For people less than 65 years of age (or less than 50 years of age if Aboriginal and Torres Strait Islander)

Tasmanian Home and Community Care (HACC) Program - Client Rights and Responsibilities - Printable version

Your Rights and Responsibilities as a User of the Tasmanian HACC Program

Organisations funded by the Tasmanian HACC Program are required by Government to maintain certain standards in order to provide quality care. The Rights and Responsibilities described on this website are all related to those standards.

As a service user of HACC services you have a number of rights. HACC service providers should recognise your right to:

  • be treated with respect and courtesy
  • be informed and to be consulted
  • be part of decisions make about your care
  • receive good quality services
  • privacy and confidentialy, and access to all personal information kept about you by your service
  • have another person of your choice support you and advocate on your behalf
  • have your comments valued and to make a complaint if you are not happy with the services you receive.

Your Rights as a Service User of Tasmanian HACC Services

Your Responsibilities as a Service User of Tasmanian HACC Program Services

While you have a number of rights as a service user, you also have some responsibilities to the organisations and the people who provide your care.

Tasmanian HACC Program Funded Organisations ask their clients to:

  • Treat staff with respect aand courtesy - for example, by letting them know as soon as possible if you cannot keep an appointment.
  • Provide a safe work environment for staff and help them to provide you with services safely - for example, by not leaving floors wet and slippery.
  • Take responsibility for the results of any decisions which you make with staff about your care.
  • Inform service providers of any changes to your support needs.
  • Raise issues, concerns and complaints directly with service providers in the first instance.
  • Provide compliments and positive feedback directly to service providers.

For Further Information Regarding HACC Services

Tasmanian Community Care Referral Service - 1300 769 699

Advocacy Tasmania Inc. - 1800 005 131 (Freecall TM)

As a HACC client you have rights and responsibilities in regard to the services you access.